BOOKING & CANCELATION POLICIES

TO BOOK A TOUR

Tours may be booked online or over the phone at 1-800-287-1607 or 907-225-1258. Due to our small group size and limited availability, we take payment in full at time of booking, however you may cancel anytime outside of 14 days and receive a full refund.

IMPORTANT INFORMATION FOR KAYAKERS

All participants must sign a waiver before kayaking with us: a copy is available on the FAQ page of our website. Sea kayaking requires a moderate level of physical activity and is not recommended for guests with back problems or limited upper body strength.

In addition to paddling, guests need to be able to climb short sets of stairs; walk to the departure point; climb on and off the office boat; ascend and descend a short ladder; and sit on the dock or loading platform to get in and out of kayaks. While guides will work hard to show you all there is to see on our trips, we cannot guarantee wildlife sightings.

CANCELLATION POLICY

Full payment is due at time of online booking. Cancellations due to weather are rare (sometimes we have high winds) but are at the sole discretion of Southeast Sea Kayaks. The rain is not dangerous, it’s what makes the Tongass National Forest so vibrant.

We have all the right gear for a rainy day adventure! If you miss your tour due to ship schedule changes (e.g. your ship is late or changes schedule or skips the port) or we cancel due to weather, you will of course receive a full refund.

In some situations weather may change and we may need to cancel a portion of your tour (e.g. the weather is not safe to fly after paddling or the water conditions are not suitable for paddling after returning from a flight to the Misty Fjords), if this is the case we will refund you for the missed portion of your tour.

Cancellations made prior to 14 days of tour receive a full refund.

Cancellations, not made by Southeast Sea Kayaks, within 14 days of the tour are not eligible for a refund.

This is our official policy, but we know things happen in life, so please call us with any issues and we’ll do all we can for you.